These terms and conditions are applied to all our services directly or indirectly (through distributors) made available online, by email as well as by telephones.

By accessing, browsing and using our website and/or by completing a reservation, you acknowledge and agree to have read, understood and agreed to the terms and conditions set out below (including the privacy statement).

The terms and conditions as set out hereunder constitute the entire agreement between you and Phong Nha Cave Tours Travel Company.

Please read our terms and Conditions carefully before making a booking with us!

Terms and Conditions of Make a Booking

You have to book our services through our website or by email as well as via telephones.

Our office is at 21 Ha Noi street, Hue City. The Head office is at 113 Ly Thai To road, Huong Tra district, Thua Thien Hue province.

Phone Number: +84349825119 (Whatsapp).



Payment and Deposit

To ensure each party takes responsibility for fulfilling any of its obligations. We set out below our standard payment terms and conditions:

Deposit: Either full payment or a deposit of 30% of the total cost required and decided base on an individual tour basis. This should be done via one of our available online payment methods.
You will receive confirmation emails or vouchers within 24 hours after we have received the deposit.

Final Payment: Before the travel date. Payment by cash/ bank transfer/ PayPal or credit cards must be done!

Confirm booking & Voucher

After your booking, we will quickly send you a confirmation email and then will send you a Whatsapp message to reconfirm your booking. You also can use them to be e-vouchers for your services.

Liability and Insurance

Phong Nha Cave Tours Travel doesn’t take responsibility for any loss; injury or damage sustained by passengers incurred due to delay; accidents, natural disasters, political actions, and unrest must be borne by tourists. So you must have full travel insurance by yourself.

Cancellations & Refund

Cancellation fees of bookings calculated from all local suppliers as different cruise lines and depends on their own cancellation policy as well.

Cancellation policy by customers

1. Vietnam Package Tours
  • The Cancellation made before 60 days: Free
  • The Cancellation made from 30 days to 59 days’ prior arrival date: 10% of the total cost.
  • If the cancellation made from 15 days to 29 days’ prior arrival date: 30% of the total cost.
  • Cancellation made from 7 days to 14 days’ prior arrival date: 50% of the total cost.
  • Cancellation made less than 7 days’ prior arrival date or No show: 100% the total cost.
2. City Tours
  • Cancellation made more than 7 days prior: 10% of the total cost.
  • The Cancellation made from 4 to 7 days prior: 50% of the total cost.
  • The Cancellation made less than 3 days prior: 100% of the total cost.
  • No-Show: 100% of the total cost.

Terms and Conditions are the most important information involved in your rights as well as your responsibilities. So you should read before booking services from the Phong Nha Cave Tours Travel Company.